![]() Now Jan 4th I have not received my item or any follow up emails. I received an email saying I will receive it mid to late December. I immediately called and they said they would send a replacement and it was in stock. Well one item was complete shattered (the one that wasn't back ordered). So I had to wait until December 14th to finally receive my other items. I received 2 of my 4 items but they would not send the other item that wasn't back ordered. I placed an order mid August one item was back ordered. I have always loved Zgallerie but the past 5 years it has gone downhill. In my opinion, if you can, avoid this company at all costs, unless you enjoy arguing with an offshore customer service group- it's not worth the money or time wasted. Almost a year later and now I'm back to "square-one" looking for a new sofa because of the poor customer service, amateur delivery company and poor product that Z Gallerie provides. Since I purchased a "new" sofa and neither option 1 or 2 provided that, I opted for them to refund my money and set up a delivery date for them to pick up the sofa later this month. Finally, customer service gave me 3 options: 1.) Keep the original sofa, which is now ripping at the seams (see picture) with the erroneous black stitching and receive a $150 gift card, 2.) accept the "stained" sofa, which they claimed has now been "professionally cleaned" or 3.) they'll come take the original sofa and refund my money. The offshore rep kept sending technicians to my house to inspect the stained sofa, when I repeatedly stated that it's in the delivery company's warehouse. I contacted customer service and explained that the new sofa had not been professionally cleaned and that I refused delivery. A few weeks later, the "new" sofa arrived and after being set-up, the cushions still had pink and orange chalk on them- there was no way that this sofa was "professionally cleaned"! The attached pictures are from after the sofa was "professionally cleaned." They stated that it would be professionally cleaned, and they will redeliver in a few weeks. I then contacted customer service and explained the situation. Since I purchased a new sofa and not one that needed to be cleaned, I refused delivery and told the deliverymen to give me back the original sofa. When they finished putting together the new sofa, there was pink and orange chalk all over the cushions. They unwrapped the cushions from the new sofa and laid it on my child's wall chalkboard in my hallway. Instead of the deliverymen removing the original sofa and then bringing in the new sofa, they "piece-mealed" it. There were also a few scratches on the new frame (see pictures), but I didn't really care as I waited about 10 months for this sofa. When the deliverymen were putting it together, there were no footings for the new frame, and they had to take the footings from the original sofa. After the technician's report, customer service stated that they will send me a new sofa.Ī few months later, the new sofa arrived. I contacted customer service and they sent a technician to my house. However, up close there were a lot of frays on the material and black stitching in the cushions, which seemed out-of-place. When it came in July of 2022, it looked nice from afar. I purchased the "Ventura Extra Deep Sofa" in January of 2022 for approximately $3,500. They're struggling as a company and I can see why. ![]() I will never shop at zgallerie again, and I've already been VERY vocal on social media about this terrible experience. That was nearly $40 (as an individual doing a one-time transaction with a postal service) so now I'm out almost $100 with NOTHING to show for it. Of course they make you pay for the return shipping - which, again, other retailers do NOT, because they're actually interested in encouraging you to take chances on unseen merchandise. It didn't work at all with my room, so I had top return it. I got the merchandize and the color was completely different from what was shown on site, much lighter and much greyer. The price was VERY high, so I waited until they were on sale - and then in checkout found that they were charging me $50 for shipping, which is also VERY high compared to virtually any other retailer, 90% of whom would've given me "free" shipping (which I understand is still built into the cost) for spending as much as I did.
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